Today the British Financial Conduct Authority published complaints data received by banks, building societies, insurers and mortgage providers during the second half of 2012.
The data reveals a number of findings:
- In the half-year there were a total of 3.4 million complaints to financial services firms. This represents a small increase of one percent on the first half of 2012.
- Barclays Bank, Lloyds TSB Bank, Bank of Scotland were the three banks with most complaints.
- The by far largest number of complaints related to payment protection insurance (2,170,537) followed by current accounts (304,196), other general insurance (296,679) and credit cards (283,705).