Consumer information constitutes an important tool in consumer policy. However, it has been increasingly recognized in consumer policy that consumer information is not the universal answer and that the motto "more is better" cannot be the guiding principle for consumer information. An excess of consumer information may mislead consumers rather than provide them clarity. Moreover, consumer information also increases costs for companies, which have to ultimately be borne by consumers.
On behalf of the German Federal Ministry of Justice and Consumer Protection (BMJV), ConPolicy designed a workshop in which the issue of distinguishing good consumer information was discussed. In addition to input from the policy perspective (such as through a contribution from State Secretary Gerd Billen) and the research perspective (such as through presentations by Prof Dr Lucia Reisch and Prof Dr Peter Kenning), the focus remained on the discussion and exchange between different stakeholder groups.
