Today, the European Banking Authority (EBA) released a Factsheet, which helps European consumers to make better and more informed choices on financial services through digital means before and after concluding a contract.
These are the proposed steps for consumers:
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Reading and thoroughly understanding the terms and conditions before signing any financial service agreement.
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Paying particular attention to the financial conditions in terms of fees and charges that are disclosed in the pricing list.
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Thinking about security, especially how sensitive personal data is being handled.
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Filing a complaint or even considering legal action eventually once consumer rights have been denied or violated.
Source: EBA
More information and the Factsheet