Between June 26 and July 01, 2022, the 24th International Conference on Human-Computer Interaction (HCI) took place in Gothenburg, Sweden as a hybrid event. The HCI is a renowned forum for the dissemination and exchange of scientific results in the realm of Human Computer Interaction. Together with Frank Binder from the Institute for Applied Informatics at Leipzig University (InfAI) Project Manager Dr. Jana Diels presented the results of a joint research paper on 'Putting Users in the Loop: How User Research Can Guide AI Development for a Consumer-Oriented Self-service Portal'.
The paper is based on the completed research project 'Smart_HEC' for the German Federal Ministry of Justice and Consumer Protection. It tackles the question on how consumer research should be integrated in the development of AI-based consumer services. The results show that by interlocking consumer- and AI-research throughout the whole development process, applications can emerge that satisfy both the consumers’ need for a powerful AI system and high functionality and consumer friendly interfaces.
The related publication can be downloaded here.